What happens to a brokerage’s reputation when an agent sends a client an outdated form, misses a signature or struggles to find an important transaction document? These seemingly small mistakes can create big problems. They cause delays, frustrate clients and undermine the confidence buyers and sellers place in their agents. And while one agent may…

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Surveys identifying the most trusted professionals have long ranked nurses, doctors and the military at the top while real estate professionals tend to be ranked lower. But with media coverage (stemming from lawsuits and policy changes) and a historically tough housing market, many industry leaders have worried that real estate professionals might take another hit…

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