Editor’s note: In this two-part series, we take a look at how the buyer experience differs today from past years. Part 1 was a look back at how the process evolved to where it is now. Here, we review how tech has impacted everything, and the skills required to serve luxury-market clients. Information overload. The…

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For most experienced residential real estate agents, it’s no longer same-old, same-old when it comes to getting clients into homes. In a market shifting due to affordability issues, along with hopeful first-timers viewing a property they would occupy, you might also be facing stern-faced investors with iPads. Or you might not see them at all…

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